Refund policy

Exchange Policy

Every Raymond Lebeck order is carefully checked before dispatch. If your bag arrives damaged or you receive an incorrect item or colour, please contact us through WhatsApp on the same day the order is delivered.

To qualify for an exchange, the item must remain unused and in its original condition and packaging. We may request photographs showing the damage or incorrect item to help us process the exchange quickly.

Once the issue is confirmed, Raymond Lebeck will arrange the replacement and cover the related delivery charges.

We do not currently offer exchanges or refunds for changes of mind, colour preference, or items that have been used or damaged after delivery.

This policy does not affect any rights that customers may have under applicable consumer-protection laws.